Duty of Care in 2026: What Travel Programmes Are Getting Wrong
Most corporate travel policies still treat duty of care as a check-the-box exercise. The companies getting it right have learned to think about traveller wellbeing as a design problem.
When a flight cancels at 2am in Frankfurt, your traveller doesn't want a policy document — they want a phone number that gets answered. That's the gap most travel programmes still have.
Risk management isn't a feature you bolt on. It's the spine of the programme.
Three things to audit this quarter
Pull a sample of last quarter's disrupted trips. For each, ask: who knew, when, and what action followed? The honest answers tend to surface the system gaps faster than any consultant deck.
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